Non-PIPP Values

On Sunday (13 May 2018) I purchased two Samsungs Z4's at Jet Grabouw and after establishing that the phones WhatsApp is outdated, does not use Android and consistently indicates that my network connections is weak I decided to return the phones, as per Jet Return and Exchanges Policy. I called the store to establish if i can return the phones and it was indicated that it was fine but was later subsequently informed that they don't do refunds.

I decided to log a complaint as I felt I was within my rights as per Jet Return and Exchanges Policy and ECT Act, 2002. The compliant was registered and it was indicated that it will take 24 or/to 48 hours . After 24 hours I decided to follow-up on my complaint after calling multiple times and being places on hold on two accusations for about 10min and it was simply indicated that it takes 48 hours to resolve a complaint. I indicated that I was inform it will take 24 or/to 48 hours and the call center agents just simply said "No it takes 48 hours".

Edcon as an organisation that defines the way it thinks on their PIPP values but it is evident that it employees don't.