IM
Ismail M
1 reviews | Active since Feb 2019
12 Sept 2019, 18:14
Non-notification of closed accounts but accepting payments
I am very disappointed at how Edgars handles closed accounts. My wife's account has been closed and is apparently no longer on Edgars books yet they accept payments to the account without failure or notifying a person that the account is closed. This has happened to me before and it took a while to resolve. I would like to see if someone would call me to try and assist me in sorting this out. The closed account number that's accepting the payment is ***.
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Edcon's replyOfficial
13 Sept 2019, 09:29Dear Ismail,
Kindly note we tried contacting you telephonically as requested but we could not reach you. (Unable to leave a voice message).
The reason for our call was to obtain the main account holders account details or ID number for escalation purposes.
The query is now referred to our regional credit office team to contact you and address your concerns within the next 48 business hours.
Below is a reference number generated for this query:
***/GO
Kind Regards
The Edcon Team
***
Kindly note we tried contacting you telephonically as requested but we could not reach you. (Unable to leave a voice message).
The reason for our call was to obtain the main account holders account details or ID number for escalation purposes.
The query is now referred to our regional credit office team to contact you and address your concerns within the next 48 business hours.
Below is a reference number generated for this query:
***/GO
Kind Regards
The Edcon Team
***
Edcon's reply13 Sept 2019, 09:29
Official
Dear Ismail,
Kindly note we tried contacting you telephonically as requested but we could not reach you. (Unable to leave a voice message).
The reason for our call was to obtain the main account holders account details or ID number for escalation purposes.
The query is now referred to our regional credit office team to contact you and address your concerns within the next 48 business hours.
Below is a reference number generated for this query:
***/GO
Kind Regards
The Edcon Team
***
Kindly note we tried contacting you telephonically as requested but we could not reach you. (Unable to leave a voice message).
The reason for our call was to obtain the main account holders account details or ID number for escalation purposes.
The query is now referred to our regional credit office team to contact you and address your concerns within the next 48 business hours.
Below is a reference number generated for this query:
***/GO
Kind Regards
The Edcon Team
***