1 reviews | Active since Oct 2016

11 Oct 2016, 14:47

non-existent service

<p>Not receiving statements from Edgars. I requested September statement 3 weeks ago and to this day i have not received it. I find this ridiculous because they are so quick to send people to lawyers when the account is not paid but they are not making it easy for customers to know how much to pay by which date. This is really not on I sent a follow up email to these email addresses ********** ********** still no response from Edgars.</p>

0
Replies (2)
Edcon
Edcon's reply11 Oct 2016, 17:21
Official

Good day.

We have forwarded your account statement and you will be able to receive it within 30 minutes. We have received your concern and apologise for the frustrations incurred by not receiving your account statements. Notes were also saved on our system records stating that you will like to receive your monthly account statements via email. Kindly find the below reference number for your post ***/GO

Kindly find the direct accounts team details below with regards to any account concerns

Tel: *** or ***Edgars

Tel: ***Jet

Email: *** : Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards

Nomzekelo Mnini

Customer Experience Team

Call Centre: ***.

Best regards,

Edcon
Edcon's reply11 Oct 2016, 17:21
Official

Good day.

We have forwarded your account statement and you will be able to receive it within 30 minutes. We have received your concern and apologise for the frustrations incurred by not receiving your account statements. Notes were also saved on our system records stating that you will like to receive your monthly account statements via email. Kindly find the below reference number for your post ***/GO

Kindly find the direct accounts team details below with regards to any account concerns

Tel: *** or ***Edgars

Tel: ***Jet

Email: *** : Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards

Nomzekelo Mnini

Customer Experience Team

Call Centre: ***.

Best regards,