No wonder you hear rumours that Edcon is closing because of pathetic customer sevice

I have a Jet account and recently the card has been giving problems when I do purchases or payments. I decided to get a new card and was informed it will take just 5 minutes. On 23/3/2019 I went to Jet in Vangate mall, they advised as thus was an old Sales house account the cannot just do an account transfer onto a new card, but have to provide me with a new account number and card. This process after blocking my account will take 48hours.so I was told. A week later I went into the same store and was informed that nothing was done about my account and I advised that I will go to Cape Town branch as I work there. On 1/4/19 I went to Jet on Golden Acre, waiting to explain and thinking this would be a simple process. I waited to see the person I was advised to see for assistance. Unfortunately my lunchtime was almost over, I informed Anthea that I would return the same time the next day and she provided a contact person's name Natasha Assistant Manager of the store. I went there today and requested to speak to Natasha and she was paged but never appeared. In the mean time another person was informed to assist me and when he was on the phone to customer service. Meanwhile, anoyher client was waiting g to be assisted and informed that she was there before me. I insisted that they help that customer first. It took about 15 minutes just to get through and the customer managed to get the information she required and when the person advised the consultant there is another customer that needs assistance, they said they can only assist one customer at a time. I left the store at 13:55 as my lunchtime ends at 14:00 again not getting any assistance. I raised my voice and uttered that it was the second time a came to the store for the same purpose with out any resolution. I returned to work and decided to call Edcon customer service for assistance, because I just want to pay my account before the deadline the was at month end and I'm aware there is a grace period before you get harassed for payments. I waited 10 minutes for the call the answered. The person had no telephone manner. I explained my situation and was told to hold the line, after holding for 5 minutes, the call ended. I swear if I gat any flag against my name for being a poor payer, because of this negligence, I will go the the NCR and Umbudsman and lay formal complaints about the pethatic service that Edcon provides to their customers.