No services from Edcon and Hollard

Years ago I bought a funeral policy and is paying it monthly ever since. For a long time now I am trying to update my policy which an employee indicated to me have been done on 5 March 2007 and again by another employee on 11 June 2020. I am also at the same time requesting a copy of my policy which I was promised will be emailed within 5 minutes. More than five years later and I am still waiting after countless calls. On trying again to obtain a copy of the policy today 15 September I was told by a very rude employee that they cannot give me my copy. I should phone the insurance department on *** in order to obtain a copy and I was promised they can do it as he has referred numerous clients to this number and it was resolved. Again I was told that only Hollard can help me. When I phoned Hollard previously I was told I must obtain a copy from Edgars. There are no words to describe my disgust with Edgars and Hollard. They can easily take your money every month but no service should be expected. This is an absolute distrace.