No Service if not Bad Customer care

<p>Hi,</p> <p>Ref: ME Nakedi - unblock account 6 ********** 0 ********** </p> <p>I have an elderly relative whose account was blocked even after the FICA documents that were requested were provided. No clear explanation is given, always a run around and the latest excuse why is the account blocked is that they want to speak to the accountholder of which she has been on call with them and has visited their store(s) numerous times only to still be with a blocked account. When she asks us the young ones to assist we are told we are not the accountholders yet the account holder has gotten nowhere. Why is this account still blocked, why different directives, why no special provisions in place for the aged customers and whoever decided to block this why are they not stepping up to sort this out. This is customer who has been loyal for the past 20 odd years only to be treated with is unpathetic service? It has been so bad with people hanging up on us, we have been spending so much on calls and data yet the account remains blocked....Why?</p> <p>emails have been sent to: ********** ********** ********** <p>Agents who emailed back and forth : Nelisiwe Matiwane,Linda Malindi, Precious Mahlobo. On 22 Dec 2016 after 2pm spoke to Nthabiseng on *** and she gladly hung up on us with zero empathy, zero willingness to assist</p>