No service from Edgars Club call centre!

Item: Edcon
Rating: 2
Author: Hein H

I needed to get my Edgars Club membership number. The first attempt, the person answering only answered with an irritated 'Hello'. Half way through my explaining what I need I was just transferred to the automated system mid-sentence. My second attempt I was given the number for Club Emergency Response. The third time I was holding for 15 minutes and had to give up as I cannot sit and listen to Edgars adds all day long. Why is it so difficult just to get my number?

Helpful (0)

Replies (1)

Edcon's replyOfficial

05 Feb 2016, 10:30

Hello HHC,

As per our telephonic conversation today at 10:26 AM. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience.

Please be advised to visit your nearest store to have your membership card linked. Kindly note all concerns raised will be address with management.

Reference number: ***/GO. Should you require further assistance please
do not hesitate to contact us on ***and quote your reference number.

Kind Regards
Customer Experience Team
***

Edcon's reply05 Feb 2016, 10:30

Official