JZ
Johan Z

1 reviews | Active since Feb 2011

30 Nov 2016, 07:54

No Service, feedback

<p>I wrote an email to edgars, to complain about my statement online which is not updating at all. in my email to them i asked them should i go to hellopeter to voice my complaint or can they handle it without someone holding there hand. Seems they care less and less.</p> <p> </p> <p>There new website that holds your account info is really sub par.</p> <p> </p> <p>Every month i login to check how much i am suppose to pay, yet the system never updates, and now even when logging in and clicking on statements it takes me back to login as if i never did.</p> <p> </p> <p>Edgars has gone down the drain, edgars always was a prestigious business, now it is just another R5 store.</p> <p> </p> <p>On there website they have a "talk to us" link yet my mail comes back as undelivered, so there is no way to communicate than to actually go to an edgars and speak to an ...........</p>

0
Replies (1)
Edcon
Edcon's reply20 Dec 2016, 19:16
Official

We must apologise for the delayed response.

Please be advised as per investigations your query has been resolved . We must apologise for the unpleasant experience.

Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
***

Best regards,