SS
Sunil S
1 reviews | Active since Jan 2013
23 Nov 2015, 11:00
No Service
I brought items from the website and when it was delivery 2 of the items was not working. I called and informed the online staff and the items were pickup on the 6 Nov 2015. I called a few times and with no luck no knowing when i will received the products, <br> I very unhappy and still waiting for my products !!! whats going on. Called in and chatted to mangament no answer still
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Replies (1)
Edcon's replyOfficial
24 Nov 2015, 11:18Hello smarteez,
We would like to confirm receipt of your notice in which you informed us that products (drives) delivered to you were faulty and collected. We truly regret this unintentional mistake on our part in regards to the delay in delivering a replacement. You definitely deserve an explanation for what went wrong. Therefor we have escalated your query to our online management team to provide an explanation directly to you in regards to the delay behind delivering.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
We would like to confirm receipt of your notice in which you informed us that products (drives) delivered to you were faulty and collected. We truly regret this unintentional mistake on our part in regards to the delay in delivering a replacement. You definitely deserve an explanation for what went wrong. Therefor we have escalated your query to our online management team to provide an explanation directly to you in regards to the delay behind delivering.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Best regards,
Edcon's reply24 Nov 2015, 11:18
Official
Hello smarteez,
We would like to confirm receipt of your notice in which you informed us that products (drives) delivered to you were faulty and collected. We truly regret this unintentional mistake on our part in regards to the delay in delivering a replacement. You definitely deserve an explanation for what went wrong. Therefor we have escalated your query to our online management team to provide an explanation directly to you in regards to the delay behind delivering.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
We would like to confirm receipt of your notice in which you informed us that products (drives) delivered to you were faulty and collected. We truly regret this unintentional mistake on our part in regards to the delay in delivering a replacement. You definitely deserve an explanation for what went wrong. Therefor we have escalated your query to our online management team to provide an explanation directly to you in regards to the delay behind delivering.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Best regards,