AT
Aimee T

1 reviews | Active since Nov 2013

28 Jul 2016, 07:36

No response to request to close account

<p>I made a payment towards my account on Monday morning to settle my account.</p> <p>I have e-mailed the proof of payment along with my account particulars requesting my Edgars account to be closed.</p> <p>I have e-mailed various Edcon individuals asking for assistance and I have received no feedback whatsoever.</p> <p>No acknowledgement has been made that my request is in progress. I am appalled by the level of service!!</p> <p>Edgars is quick to call me for marketing purposes which I opted out of - and requesting of payments when I pay monthly, but when I want to close my account I get no response!!</p> <p>I e-mailed them again yesterday asking for assistance with my account and still nothing. This is ridiculous. I want my account closed please.</p>

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Replies (1)
Edcon
Edcon's reply29 Jul 2016, 07:01
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that as per the system the account has been closed, Alternatively you may reach the accounts team on the below details for further follow up. Please find the below reference number for your post ********** 021/GO

Tel: ********** or ***Edgars.

Tel: ***Jet

Email: ********** Johannesburg

Email: ********** Cape Town / Durban

Tel: 031 **********

Kind regards,

Customer Experience Team

Call Centre: ***.