SL
Sarel L
1 reviews | Active since Nov 2012
18 Mar 2016, 13:23
No response from Edcon after Hellopeter report
I reported a complaint on Hellopeter on 04/03/2016 (see http://hellopeter.com/edcon-group/complaints/no-refund-for-item-returned-2-months-ago-***). On 06/03/2016, the Edcon customer experience team, rep**** stating that they are investigating my complaint and gave me the reference number ***/GO. It is now 12 days later and I haven't heard from the Edcon yet.<br> <br> Sarel Louw - ***
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Edcon's replyOfficial
19 Mar 2016, 09:49Hello Lamnda,
We have received your concerns and apologise for the inconvenience caused by the matter. The store was advised as follows by our Admin team to relay the following information :( to collect the unit our buying division refused to authorise a refund ( No faults found and the unit has never been used).
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. The store was advised as follows by our Admin team to relay the following information :( to collect the unit our buying division refused to authorise a refund ( No faults found and the unit has never been used).
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply19 Mar 2016, 09:49
Official
Hello Lamnda,
We have received your concerns and apologise for the inconvenience caused by the matter. The store was advised as follows by our Admin team to relay the following information :( to collect the unit our buying division refused to authorise a refund ( No faults found and the unit has never been used).
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. The store was advised as follows by our Admin team to relay the following information :( to collect the unit our buying division refused to authorise a refund ( No faults found and the unit has never been used).
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,