No response and unable to get through to accounts department

I am currently on debtreview.

I have been trying for days now to get a hold of anyone at Edcon to assist me in 1. Getting my account balance/settlement amount and 2. Instructing me in the process and contacts at Edcon to close my Edgars account.

At the store I was told they are unable to see/find my account in order for me to settle the outstanding balance on the POS, and that I need to phone Customer care on ********** 442. When you phone this number you need to submit your acc#/ID#/card#. When I pass any of these I am told my record does not exist and the call terminates. NO alternative options are available to talk to an agent/consultant! I have tried all of the below numbers too (during business hours) to no avail: ********** 925, ********** 000, ********** 600, ********** 285 I have also emailed ********** twice over the last 3 work days and had no response, not even an acknowledgement of email receipt.

WHY IS IT SO DIFFICULT TO SETTLE MY ACCOUNT WITH EDGARS?

You'd think with all the issues going on they would make it easier for someone to pay outstanding funds.