AH
Ann H
1 reviews | Active since Jan 2017
23 Aug 2017, 14:56
No refunds
I went to Edgars Wonderpark to get a refund for a brand new men's suit. The woman at refunds told me that I need a receipt. I told her that I only have the tags. The told me to bring the price tags and then she can refund me. I went back with the price tags and she said to the other woman and myself she told me the tags need to be on the article and I need the receipt and they are not going to help me. I paid R1700 for the suit. I really need to give it back. It is brand new and never worn. Edcon head office told me I can lose that money.
Helpful (0)
Replies (6)0
Replies (6)
Edcon's replyOfficial
23 Aug 2017, 15:55We have escalated the complaint to the Edgars Wonderpark management to addressas you don not have proof of purchase and are requesting a refund. Kindly find our refund and exchange policy below. We will exchange or refund within the first 30 Days provided that:
• there is valid proof of purchase, i.e. till slip or gift receipt;
• the goods are in its original packaging or condition, i.e.;
Best regards,
Edcon's reply23 Aug 2017, 15:55
Official
We have escalated the complaint to the Edgars Wonderpark management to addressas you don not have proof of purchase and are requesting a refund. Kindly find our refund and exchange policy below. We will exchange or refund within the first 30 Days provided that:
• there is valid proof of purchase, i.e. till slip or gift receipt;
• the goods are in its original packaging or condition, i.e.;
Best regards,
Edcon's replyOfficial
23 Aug 2017, 15:55the security seal or shrink wrap is intact (if applicable)
Best regards,
Edcon's reply23 Aug 2017, 15:55
Official
the security seal or shrink wrap is intact (if applicable)
Best regards,
Edcon's replyOfficial
23 Aug 2017, 15:56Kindly be advised that should it be out of the first 30 days the final decision will therefore lie with the store manager on this instance. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
Edcon's reply23 Aug 2017, 15:56
Official
Kindly be advised that should it be out of the first 30 days the final decision will therefore lie with the store manager on this instance. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
AH
Ann H's updateReviewer Update
25 Aug 2017, 12:07I know the policy. I was told I only need to bring the price tags and then the refund will be sorted out. The exact word were: "then I can help you". I have the price tags. I do not have the receipt. It was not in a package. It is a suit, jacket and pants. It is brand new. No one wore it. Everybody can see it is brand new. It is a Signature and Edgars sells Signature suits. I am honest and I do not deserve to be treated like this. Edcon head office treated me the same. I have been a customer of Edcon since I can remember.
AH
Ann H's update25 Aug 2017, 12:07
Reviewer Update
I know the policy. I was told I only need to bring the price tags and then the refund will be sorted out. The exact word were: "then I can help you". I have the price tags. I do not have the receipt. It was not in a package. It is a suit, jacket and pants. It is brand new. No one wore it. Everybody can see it is brand new. It is a Signature and Edgars sells Signature suits. I am honest and I do not deserve to be treated like this. Edcon head office treated me the same. I have been a customer of Edcon since I can remember.
AH
Ann H's updateReviewer Update
25 Aug 2017, 12:11I went to Edgars and asked politely if they could refund me. I was **** to. I travelled 80 km up and down. I do not think that is fair. Woolworths exchange any article with just a price tag. Never a rude person there about refunds. I will contact the CPA officials if this is really a problem to sort this out.
AH
Ann H's update25 Aug 2017, 12:11
Reviewer Update
I went to Edgars and asked politely if they could refund me. I was **** to. I travelled 80 km up and down. I do not think that is fair. Woolworths exchange any article with just a price tag. Never a rude person there about refunds. I will contact the CPA officials if this is really a problem to sort this out.
AH
Ann H's updateReviewer Update
25 Aug 2017, 12:12We can go to the magistrates court if Edcon wants. I wanted to sort this out in peace.
AH
Ann H's update25 Aug 2017, 12:12
Reviewer Update
We can go to the magistrates court if Edcon wants. I wanted to sort this out in peace.