1 reviews | Active since Jul 2017
No Refund received in 20days from Edcon FNB system
<p>Got a refund from Edgars Melrose Arch for R1499.00 on 30 June 2017 with proof slip but yet to receive my credit into my credit card bank account on 19 July 2017.Reference no ********** received from Edgars call centre blaiming their FNB Bank system for money going hanging and missing. Edgars Melrose Arch credit manager and sales dept trying to help to get my refund but Edcon Head office not responding with reply except blaming FNB for their incompetence sytem. FNB and Edcon please check your FNB Refund process. I have asked Melrose staff for authorisation to rather refund me in cash or alternative way.</p>
Kindly furnish us your account or ID number on ***, so that we may liaise with the accounts team regarding the refund status . Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details . Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Kindly furnish us your account or ID number on ***, so that we may liaise with the accounts team regarding the refund status . Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details . Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Phoned in and got a new reference no ********** 0195/GO with below head office email which is still unresolved as money not yet in my absa credit card.
Rachel,
I rechecked and there is still no payment reflecting on my Absa credit card account ********** ********** 22 for R1499.00. Please recheck and send me proof of your bank statement proof of your payment.
Giuseppe
C: ********** 030
On Thu, Jul 20, 2017 at 14:33, EdgMelroseArchCM_0884
Please check below info
Regards
Adelaide
********** 804
From: Rachel Nonyane
Sent: 20 July 2017 09:16 AM
To: EdgMelroseArchAM_0884; EdgMelroseArchCM_0884; EdgMelroseArchFH_0884; EdgMelroseArchLM_0884; EdgMelroseArchSM_0884
Cc: Nthabiseng Smouse
Subject: INC ********** 01463
Good Day Credit manager
Banking Resolution : The refund has successfully banked on the 30th June, And please advise the cardholder to check their bank statement .
800097 800097 155509 ********** ********** 22 518452 1,499.00- 0.00
Query
Date:30-06-2017
Transaction no:023901
Terminal no:031
User no: **********
Bank card no:47876*******7022
Bank name: Absa
EFT reference no:ED ********** 509
Amount: R1 499
Card holder's name: Mr G Varalla
Thank You
Kind Regards
Ms Rachel Nonyane
Clerk: Treasury and Shared Services
Electronic Banking
( 011 ********** **********
This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on (011) ********** .
The disclaimer also provides our corporate information and names of our directors as required by law.
The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.
P Please consider the environment before printing this email and/or any related attachments
edcondisc
On Thu, Jul 20, 2017 at 14:33, EdgMelroseArchCM_0884
Please check below info
Regards
Adelaide
********** 804
Phoned in and got a new reference no ********** 0195/GO with below head office email which is still unresolved as money not yet in my absa credit card.
Rachel,
I rechecked and there is still no payment reflecting on my Absa credit card account ********** ********** 22 for R1499.00. Please recheck and send me proof of your bank statement proof of your payment.
Giuseppe
C: ********** 030
On Thu, Jul 20, 2017 at 14:33, EdgMelroseArchCM_0884
Please check below info
Regards
Adelaide
********** 804
From: Rachel Nonyane
Sent: 20 July 2017 09:16 AM
To: EdgMelroseArchAM_0884; EdgMelroseArchCM_0884; EdgMelroseArchFH_0884; EdgMelroseArchLM_0884; EdgMelroseArchSM_0884
Cc: Nthabiseng Smouse
Subject: INC ********** 01463
Good Day Credit manager
Banking Resolution : The refund has successfully banked on the 30th June, And please advise the cardholder to check their bank statement .
800097 800097 155509 ********** ********** 22 518452 1,499.00- 0.00
Query
Date:30-06-2017
Transaction no:023901
Terminal no:031
User no: **********
Bank card no:47876*******7022
Bank name: Absa
EFT reference no:ED ********** 509
Amount: R1 499
Card holder's name: Mr G Varalla
Thank You
Kind Regards
Ms Rachel Nonyane
Clerk: Treasury and Shared Services
Electronic Banking
( 011 ********** **********
This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on (011) ********** .
The disclaimer also provides our corporate information and names of our directors as required by law.
The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.
P Please consider the environment before printing this email and/or any related attachments
edcondisc
On Thu, Jul 20, 2017 at 14:33, EdgMelroseArchCM_0884
Please check below info
Regards
Adelaide
********** 804