No Refund from Edgars/Edcon. Disgusting service

I cancelled my account telephonically in May 2015, I was told that I must go into any Edgars Store with my card as well as my ID book and ask for the Credit due to me and they will give it to me, I went to Centurion Mall's branch where i was assisted by a lady that was extremely rude and didn't understand what i wanted. I left the store and decided to give the call centre a call again, they then told me that i need to send a letter requesting a refund, along with a copy of my bank statement and clear copy of ID. i sent all those documents through 27/05/2015, I received an email stating that they will forward it on to the relevant department.<br> to this day i have heard nothing, i called this morning to find out what is going on and i spoke to 2 different people that couldn't help me at all, i was given another \direct number"***"