No refund for item returned 2 months ago

Item: Edcon
Rating: 2
Author: Sarel L

Bought a demo (open box) laptop from above-mentioned CNA on 24 Dec 2015. Returned the item without using it and requested credit. I dealt with Caroline, the store manager. Since then I have been in contact with Caroline roughly twice a month and she claims she is not getting go ahead from head office. Would like to sort this out please.<br> <br> Sarel Louw - ***

Helpful (0)

Replies (1)

Edcon's replyOfficial

06 Mar 2016, 17:09

Hello Lamnda,

Thank you for bringing this matter to our attention.

Please be advised your query is being investigated and we are liaising with our in store manager. You will be receiving feedback soonest.

Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.

Kind regards,
Edcon customer experience team, ***

Edcon's reply06 Mar 2016, 17:09

Official