WL
Wayne L

1 reviews | Active since Apr 2013

14 Feb 2017, 17:16

No online discount

<p>Over this past weekend I tried to order a few items online on the Jet online website. I registered and chose my items and at checkout there was an option to enter a discount code if I have one. I so happened to have received a discount code from Jet a few weeks earlier. The discount was R120 off if I spend R500 or more, the discount was also going to expire that Sunday so I wanted to use it before it expires. Upon entering the code I was given an error message stating the code was invalid. I then called the number on the website and the person that assisted me could not help me but assured me that someone would contact me the following day and she gave me a reference number. </p> <p>Two days passed and no one contacted me about my query.</p> <p> </p> <p>I then phoned today (14/02/17) to enquire as to why my discount code does not work. The person that I spoke to told me that the discount codes can only be used in store and not online, the part that I don't understand is why is there an option to enter a discount code on the website if it cannot be used. That makes no sense at all.</p> <p>Terrible service a I'm getting and I have been a customer of various Edcon stores for many years.</p>

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Replies (1)
Edcon
Edcon's reply15 Feb 2017, 14:30
Official

Kindly be advised that the recent update on the case logged with ref no : ***/GO stated that the Online team contacted you to discuss the matter, however you were unreachable. We have re sent the matter to them for actioning.

Kind regards,

Customer Experience Team

Call Centre: ***.