BM
Boipelo M

1 reviews | Active since Dec 2011

06 Mar 2017, 15:36

No one seems to know how to link a card

<p>I emailed the accounts team regarding getting an additional card for my fiance to use, that's linked to my account. They informed me that I have to go to the store to get it done.</p> <p> </p> <p>On Saturday (4th March 2017) I went to the store and received an additional card. However, they were unable to link the new card to my account. They informed me that the edcon call center agents would link the card for me (Ref: ********** ).</p> <p>When I called the call center, I was informed, rather rudely, by the call center agent that they don't link accounts and that the store does the linking.</p> <p> </p> <p>The store can't link the card and the call center can't link the card. So I'm just going up and down with no one able to perform this fucntion. What a sad state of affairs this is</p>

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Replies (1)
Edcon
Edcon's reply07 Mar 2017, 15:48
Official

Kindly be advised that the dual card are issued and linked in store , they store is not supposed to inconvenience our valued customer. We apologise again for any frustrations incurred. The correct process is to visit the store.Please find the below reference number for your post ***/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.