1 reviews | Active since Feb 2017
No feedback on opening an account
<p>I app**** online to open an account with Edgars. On 31 January I received a call from one of their call centre agents asking me to send my last 3 months bank statements. In less than 5 minutes these documents were sent to ********** with my ID number as the subject. To date I have not received any form of communication from Edcon letting me know if the documents that I submitted were sufficient or if the account has been approved or denied. How does a company as big as Edcon not get back to your customers with a simple yes or no. I know I have a crystal clear credit record. I have checked this with transunion. I have other retail accounts, which I have no issues with, so I would really like to know the reason for you not accepting my application, or not taking a minute to get back to me. Sadly this is the standard of customer service that we in South Africa have now become accustom to.</p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. Kindly contact the new accounts team on the below details for more clarity on the status of your new account. Kindly find the direct new accounts team details below. Please find the below reference number for your email.***/GO
New accounts Express Credit ***
New Accounts Queries ***
Faxes ***
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. Kindly contact the new accounts team on the below details for more clarity on the status of your new account. Kindly find the direct new accounts team details below. Please find the below reference number for your email.***/GO
New accounts Express Credit ***
New Accounts Queries ***
Faxes ***
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. Kindly contact the new accounts team on the below details for more clarity on the status of your new account. Kindly find the direct new accounts team details below. Please find the below reference number for your email.***/GO
New accounts Express Credit ***
New Accounts Queries ***
Faxes ***
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. Kindly contact the new accounts team on the below details for more clarity on the status of your new account. Kindly find the direct new accounts team details below. Please find the below reference number for your email.***/GO
New accounts Express Credit ***
New Accounts Queries ***
Faxes ***
Kind regards,
Customer Experience Team
Call Centre: ***.