No Feedback on my Credit

Item: Edcon
Rating: 1
Author: Adele E

I have been emailing Edcon for the past 3 weeks regarding an amount I have as credit in my account that was fully paid and closed. I have received 1 email in this 3 weeks saying that my email is with the dept department of Edcon. No further contact was made with me regarding this matter. Nothing has been mentioned about my credit that is now in a closed account. This is the most pathetic service EVER!

Helpful (0)

Replies (2)

Edcon's replyOfficial

02 Oct 2018, 13:22

Thank you for taking the time in addressing your account concerns with us. We would like to apologize for all the inconveniences caused.

Please be advised we have referred your query to our Credit Regional Office for intervention and feedback will be provided to you.

Reference number: ***/GO

Kind Regards,

The Customer Experience Team

Edcon's reply02 Oct 2018, 13:22

Official

Thank you for taking the time in addressing your account concerns with us. We would like to apologize for all the inconveniences caused.

Please be advised we have referred your query to our Credit Regional Office for intervention and feedback will be provided to you.

Reference number: ***/GO

Kind Regards,

The Customer Experience Team

Adele E's updateReviewer Update

15 Oct 2018, 12:12

WEEK 5 AND STILL WAITING!!!!!!!!!!!!!!!

Adele E's update15 Oct 2018, 12:12

Reviewer Update

WEEK 5 AND STILL WAITING!!!!!!!!!!!!!!!