No feedback after 2 months

Hi<br> <br> Edcon listed me with Experian back in 2008 for an outstandimg account and till to day I still can't get it sorted. 2 month's ago Nwabisa Makhanya the Customer Services Administrator told me the issue was sent to the relevant department and I still do not have any feedback after numerous E-Mails and Calls. Edcon told me they do not even have me on their systems and can not even trace anything with my ID No or the account No they used to list me with Experian. TransUnion and XDS shows no Records of this account. Why are there an account listed against my name even if they do not know about the account and for the Customer Service Administrator get another job because you do not know your job role!<br> <br> Regards