MD
Matsela D
1 reviews | Active since May 2014
09 Nov 2016, 05:58
No feedback
<p>Okay to this day there is no feedback and why am I not surprised.</p> <p> </p> <p>On the 7th received the below and for some reason i thought they will sort my issue out like any other but no they send me the message to shut me out and let me think they assisting.</p> <p> </p> <p>Thank you for taking the time to share your concerns with us.</p> <p>Please be advised your query has been escalated to our accounts management team for further assistance regarding your account , you will be receiving feedback shortly. We must apologise for the inconvenience and frustration caused.</p> <p>Your reference number ********** 333/GO</p> <p>Kind regards,<br />Edcon customer experience team,<br />***</p> <p> </p> <p>I'm seriously disappointed with all this as it really is inconveniencing me in so many ways and in between everything they have sent me the below SMS meaning I'm only good to pay for the services that they are charging me for but I'm not good enough for them to unlock my account and I claim for my phones which I'm being charged for every month.</p> <p> </p> <p>Someone needs to sort this out and send me feedback or ombudsman will have to deal with this issue .</p> <p> </p> <p>Angry and inconvenienced customer whose account is blocked with no form of communication and to this day it hasn't been sort.</p>
Helpful (0)
Replies (2)0
Replies (2)
Edcon's replyOfficial
09 Nov 2016, 09:06We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention , your query has been noted as a priority and feedback will be provided directly to you.
Kindly note as an ex-staff member you are well aware of the process that need to be followed on an account.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edcon's reply09 Nov 2016, 09:06
Official
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention , your query has been noted as a priority and feedback will be provided directly to you.
Kindly note as an ex-staff member you are well aware of the process that need to be followed on an account.
Kind regards,
Edcon customer experience team,
***
Best regards,
MD
Matsela D's updateReviewer Update
09 Nov 2016, 10:03What kind of processes as non has been stated. The account is up to date.
So what you saying is that I'm good in paying off the services of cellphone insurance and other stuff but wont be able to use them because im an ex-employee who understands.
Please explain to me coz i really dont understand what you mean a lot of time has been waisted in this matter I need to also start the cellphone claim which on its own will take longer than the issue at hand so please help me understand that.
MD
Matsela D's update09 Nov 2016, 10:03
Reviewer Update
What kind of processes as non has been stated. The account is up to date.
So what you saying is that I'm good in paying off the services of cellphone insurance and other stuff but wont be able to use them because im an ex-employee who understands.
Please explain to me coz i really dont understand what you mean a lot of time has been waisted in this matter I need to also start the cellphone claim which on its own will take longer than the issue at hand so please help me understand that.