JV
Judy V
1 reviews | Active since Feb 2010
09 Dec 2015, 15:27
No Feedback
My daughter settled her Edgars account on the 30 November 2015 and sent a screenshot of the confirmation of payment to Annah which according to Annah was not acceptable. My daughter then mailed her the Payment confirmation from the bank on the 2/12/2015 asking her if that is acceptable and again on the 5/12/2015 but to date she still has not received a reply.<br> Judging by the complaints on Hellopeter it seems like your accounts department does not do much in regards to feedback to clients.<br> I am hoping that someone senior at Edcon does read this complaint and give us some feedback ASAP.
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Replies (1)Edcon's replyOfficial
10 Dec 2015, 14:34Hello judyv,
Thank you for taking the time and addressing your concerns with us. Requesting feedback regarding an account should not be such a frustrating experience and we can understand the disappointment caused.
We have tried calling you telephonically to assist however we were unable to get through to you. Please note we do require the account holder's details in order for us to assist further.
Please contact us back on ***and quote reference ***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for taking the time and addressing your concerns with us. Requesting feedback regarding an account should not be such a frustrating experience and we can understand the disappointment caused.
We have tried calling you telephonically to assist however we were unable to get through to you. Please note we do require the account holder's details in order for us to assist further.
Please contact us back on ***and quote reference ***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edcon's reply10 Dec 2015, 14:34
Official
Hello judyv,
Thank you for taking the time and addressing your concerns with us. Requesting feedback regarding an account should not be such a frustrating experience and we can understand the disappointment caused.
We have tried calling you telephonically to assist however we were unable to get through to you. Please note we do require the account holder's details in order for us to assist further.
Please contact us back on ***and quote reference ***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for taking the time and addressing your concerns with us. Requesting feedback regarding an account should not be such a frustrating experience and we can understand the disappointment caused.
We have tried calling you telephonically to assist however we were unable to get through to you. Please note we do require the account holder's details in order for us to assist further.
Please contact us back on ***and quote reference ***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
