No feed back from Edcon accounts department

I have emailed the accounts department to activate my credit protection on my account because i am not receiving a salary due to this lock down, i received an automated response that my query has been logged.

However it has been 3 weeks from this email and i still not have received any confirmation or feedback?

what is the point of me paying this additional fee every month if when i need to use it i am unable to get hold of any one to assist me?

Please contact me urgently the service from the edcon group is disgusting.