NR
Nazneen R
1 reviews | Active since Mar 2015
20 Mar 2015, 15:57
No effort
I app**** for a Jet account and still received no feedback. I called the numbers given online for Customer Support but clearly got no support. I then emailed the Customer relations team and got a reply with the accounts direct numbers...<br> <br> Only to call the numbers and the IVR prompts me to enter my ID number/account number/card number...it gives no other options for assistance so I enter my ID number but its not on the data base...REALLY its a new account application so it wont be on the data base...<br> <br> I then call the Customer relations department and a very unfriendly agent gives me the number to call but the line was bad...she then hung up...<br> <br> So what now? And I know she hung up...I worked in a call centre before so I know the difference.<br> <br> All I want to know is if my account was approved.
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Edcon's replyOfficial
24 Mar 2015, 11:09Hello Naz2014,
Thank you for taking the time and discussing the concerns you have on your new account application. We can understand the frustrations this has caused you and we apologise for the inconvenience caused. Kindly be advised that our attempts to contact you were unsuccessful, you can contact our new accounts team on *** for further assistance. We will be addressing your concerns with our new accounts manager directly for further assistance.
We continually strives to improve the level of service and support we offer our customers, we can assure you that the matter has received immediate attention and is viewed with great concern.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for taking the time and discussing the concerns you have on your new account application. We can understand the frustrations this has caused you and we apologise for the inconvenience caused. Kindly be advised that our attempts to contact you were unsuccessful, you can contact our new accounts team on *** for further assistance. We will be addressing your concerns with our new accounts manager directly for further assistance.
We continually strives to improve the level of service and support we offer our customers, we can assure you that the matter has received immediate attention and is viewed with great concern.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,
Edcon's reply24 Mar 2015, 11:09
Official
Hello Naz2014,
Thank you for taking the time and discussing the concerns you have on your new account application. We can understand the frustrations this has caused you and we apologise for the inconvenience caused. Kindly be advised that our attempts to contact you were unsuccessful, you can contact our new accounts team on *** for further assistance. We will be addressing your concerns with our new accounts manager directly for further assistance.
We continually strives to improve the level of service and support we offer our customers, we can assure you that the matter has received immediate attention and is viewed with great concern.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for taking the time and discussing the concerns you have on your new account application. We can understand the frustrations this has caused you and we apologise for the inconvenience caused. Kindly be advised that our attempts to contact you were unsuccessful, you can contact our new accounts team on *** for further assistance. We will be addressing your concerns with our new accounts manager directly for further assistance.
We continually strives to improve the level of service and support we offer our customers, we can assure you that the matter has received immediate attention and is viewed with great concern.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,