No Delivery of Ordered Goods

Order # ***.<br> Order placed 26/01/16, when the order status on CNA's website was changed to \Pick\".<br> According to their website, the normal delivery time is between 1-5 working days, and CNA will contact the customer should any issues occur with the delivery.<br> By Friday, 29/01/16, the order status has still not changed. On this day I e-mailed [Email Removed] requesting feedback on the progress of the order. They informed me only that they have received an unprecedented number of orders that week and that my order will take longer. In response I requested an indication of how long this will indeed take, but I received no response.<br> On Monday, 01/02/16, I phoned CNA Online and spoke to a Nikhil. He informed me that they could not get my order in my requested colour (black), so I accepted a different colour. He also notified me that my order will be delivered on the latest today (05/02/16).<br> Today the order status has remained unchanged and I still haven't received the order. CNA Online is also not answering their phones.<br> Please Edcon, advise me when can I really expect delivery, or whether I should rather cancel the order and take my business elsewhere."