LB
Laurel B
1 reviews | Active since Dec 2012
02 Apr 2016, 01:41
No delivery and no help
I placed an order on the Red square site. I have not received any notifications with regards to delivery. Every time I log on to my 'Red square' account it says order processing -it is taking awfully long. Secondly when I tried to phone customer care the phones where engaged. I have sent e-mails to both customer care addresses I could find and have not received any contact even though the automated response said it would take 24 hours. I can see however that this a general problem and I hope you will take your customer care more serious than just another generic apology. Hope to get further helpful advice as how to receive my undelivered goods.
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Edcon's replyOfficial
04 Apr 2016, 10:17Hello laurel123,
We have received your concerns and apologise for the inconvenience caused by the undelivered goods for a an order placed on the Red square website as per the post sent to us, however kindly forward your order number to *** or call ***for proper assistance to rendered. A reference number for the complaint logged on your behalf is as follows ***/GO. We apologise for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the undelivered goods for a an order placed on the Red square website as per the post sent to us, however kindly forward your order number to *** or call ***for proper assistance to rendered. A reference number for the complaint logged on your behalf is as follows ***/GO. We apologise for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply04 Apr 2016, 10:17
Official
Hello laurel123,
We have received your concerns and apologise for the inconvenience caused by the undelivered goods for a an order placed on the Red square website as per the post sent to us, however kindly forward your order number to *** or call ***for proper assistance to rendered. A reference number for the complaint logged on your behalf is as follows ***/GO. We apologise for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the undelivered goods for a an order placed on the Red square website as per the post sent to us, however kindly forward your order number to *** or call ***for proper assistance to rendered. A reference number for the complaint logged on your behalf is as follows ***/GO. We apologise for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,