AC
Abdullah C

1 reviews | Active since Jan 2013

16 Jul 2015, 11:44

No deliver, no feedback, horrible service

Following up on: http://hellopeter.com/boardmans/complaints/disgusting-online-service-***<br> <br> Some of the items were eventually delivered however more then 50% were NOT.<br> <br> They did place a note stating that they are trying to source the items. Up to now no feedback - common courtesy, good customer care/service - has been forthcoming.<br> <br> The National Consumer Commission will be requested to investigate Boardmans for violating various sections of the Consumer Protection Act. Further I will open a case with the SAPS and Hawks for commercial crime, ***** and theft against Boardmans.<br> <br> This is totally unacceptable behavior by Boardmans.<br> <br> Further, I request Boardmans and/or Edcon to refund me the full value of the order (for items delivered as well as not delivered) to my account (I am expected to pay for something which I have not taken possession of - CPA violation) as a matter of urgency or this matter will also be reported to the FSB.<br> <br> Boardmans - refund me, return my money, contact me, show some customer care & service.<br> <br> AND DO NOT RESPOND WITH A GENERIC COPY & PASTE RESPONSE.<br> <br> Beside the above - the item supp**** is not as per specifications on website - another battle to fight.

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Replies (1)
Edcon
Edcon's reply17 Jul 2015, 15:05
Official
Hello abdullahch,

We are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.

Kind regards,
Edcon customer experience team,
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