No customer service!

For months we disputed late penalty charges on our account, to no avail, when in fact the fault **** with Edcon.<br> <br> We did not receive our statements on time, or sometimes at all, leaving us with no indication of the amount outstanding on our account. We were however expected to still pay exactly the correct amount, to the cent. Were we supposed to guess, or to do an exact complexed financial calculation ourselves?<br> <br> When the correct amount was not paid, we were charged with interest and late payment charges. Even when trying to correct the situation with Accounts on the telephone, they could not be bothered and refused to assist and see reason. They also do not want to take responsibility or try to write off these charges. We have tried to settle the matter on numerous occasions, from our side, to much frustration, with NO co-operation or understanding from Edcon.<br> <br> There seems to be no interest in customer satisfaction or treating longstanding, loyal customers the way they should be treated. The one Manager, Zubair was supposed to call me back, but didn't even bother.<br> <br> I have no words for the lackadaisical and couldn't-care-less attitude and poor business practices of Edcon.