NO CUSTOMER FEEDBACK

<p>Good Day</p> <p>I have sent a query through to ********** to query interest charges on my accounts, since May 2016 to date, June 2016 statement never received. The 1st email sent on Friday 16 September 2016 and again a follow up on Friday 23 September 2016. All I receive is an automated response saying that I will receive feedback within 48 hours. I am now on week 4 and no response whatsoever to date. The emails I sent was from ********** (work email) previously used to request my statements from which I did receive. I need some kind of feedback/response regarding my query sent through ASAP. See email body below:</p> <p> </p> <p>"Good Day</p> <p> </p> <p>I need someone to please explain to me why I am being charged interest on the account if my payment is made on the 1st of every month as per the statement due date??</p> <p> </p> <p>As well as the DEFERRED INTEREST CHARGE on my July statement?</p> <p> </p> <p>I never received a statement for the month of June and this was reflecting on my July statement?</p> <p> </p> <p>I need feedback from Edgars ASAP as I don’t think these charges was supposed to be allocated on my account.</p> <p> </p> <p>Thank you!"</p> <p> </p> <p>I would really appreciate if Hello Peter can assist with my review as they have successfully done so in the past.</p> <p> </p> <p>Thanks</p>