No confirmation of reversal of payment

I contacted the Edcon contact centre on 3 September 2015 to query how to process a reversal of an erroneous Edgars account payment of R3000.00 made on 26 August 2015.<br> <br> I was then advised that I just needed to mail the proof of payment, ID, Bank Statement and account details to the [Email Removed] mailbox and I would be contacted within 3 days to confirm when the payment would be reversed. <br> <br> I then followed up on 9 September and was told that I needed to resend the information via email to the same email address and fax it to ***which I did but got a failure notice when sending the fax. I was also then told that it could take 7 to 21 working days to process the reversal.<br> <br> After no feedback being received by 10 September 2015 once again contacted the contact centre and was then put through to the Johannesburg accounts department and was then told to forward all the above mentioned detail to the [Email Removed] email address and tha that I could fax the information to *** of which I also received a failure notice.<br> <br> To date I have not received any feedback from Edgars or Edcon, and I now consider taking this matter to the print media