AF
Ashley F
1 reviews | Active since Sept 2013
10 Jul 2015, 06:47
no business sense
I've had an edgars account for the last 6 years I've never missed a payment I've always paid more into my account than nessessary. This last month there seem to be some confusion with my statement which led to me missing a payment 1st time ever. I get a call from edcon to inform me of this. When I tried to explain my self she didn't want to hear a thing and just hung up on me . So once my account is settled I'll close it
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Edcon's replyOfficial
10 Jul 2015, 11:26Hello Ash66,
As per our telephonic conversation we must apologise for the unpleasant experience. Please be advised your query has been escalated to our accounts department regarding the telephonic discussion with one of our collection agent. You will be receiving direct feedback upon investigation.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the unpleasant experience. Please be advised your query has been escalated to our accounts department regarding the telephonic discussion with one of our collection agent. You will be receiving direct feedback upon investigation.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Edcon's reply10 Jul 2015, 11:26
Official
Hello Ash66,
As per our telephonic conversation we must apologise for the unpleasant experience. Please be advised your query has been escalated to our accounts department regarding the telephonic discussion with one of our collection agent. You will be receiving direct feedback upon investigation.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the unpleasant experience. Please be advised your query has been escalated to our accounts department regarding the telephonic discussion with one of our collection agent. You will be receiving direct feedback upon investigation.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***