AS
Anne S
1 reviews | Active since Nov 2018
02 Nov 2018, 17:12
No answer to e-mails
I accudently paid my Edgars instalment into my settled Jet account. I went to the local branch who helped me by calling the call centre who eventually said that I must email the proof of payment, my id and what confused me 3 months bank statements???????? Really. I emailed the proof of payment and id on 1.10.2018 to bothbthe jhb email address as well as the dbn address and a month later not a single response. Yes Inknow I made a mistake but gee whizz surely edcon should be helping me sort this out. I am very disappointed with the total lack of respect for clients emails.
Hopefully I will get a response from loading my complaint here,
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Edcon's replyOfficial
03 Nov 2018, 13:53Good day
Thank you for making contact with us.
We apologise for the inconvenience and frustrations caused.
Kindly receive the following ***/GO as reference.
Please be informed we have forwarded your below query through to our Accounts Department for urgent assistance with the below matter.
Accounts Department: ***
Email address : ***
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edcon's reply03 Nov 2018, 13:53
Official
Good day
Thank you for making contact with us.
We apologise for the inconvenience and frustrations caused.
Kindly receive the following ***/GO as reference.
Please be informed we have forwarded your below query through to our Accounts Department for urgent assistance with the below matter.
Accounts Department: ***
Email address : ***
Kind regards
The Edgar's Customer Experience Team
Best regards,