1 reviews | Active since May 2016
New cellphone freezing.
I bought a phone at edgars city on the 28.04.2016 it gave me problem it is freezing and automatically switches off on the 3rd I brought it back they refused to take it back they say they don't see the problem probably it's settings and it continues giving me problems and it's still less than 7 days . I spoke to the store manager but with no assistance. The phone has a problem really, I don't know if the consultants are technicians if they sat they can't see the problem. Please help cause I really don't want to wait for phone when 7 days passes. Cause I know they will take it to repairs.
Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars JHB City management for actioning accordingly as the Faulty handset was taken in store for further assessment. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: 0800 203 925.
Best regards,
Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars JHB City management for actioning accordingly as the Faulty handset was taken in store for further assessment. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: 0800 203 925.
Best regards,