New Application Status

Good day I have app**** for a Jet Ed con Application and dont know the status i have tried calling the New account Dep. they keep on telling me i should go to the store to find out my status why should i go to the Store if i app**** online this sucks . They should sent you an SMS or Emial regarding the status now you must waste time standing in a line at the shop just to no the status they should call you this is bad why do they even have a online application form if you must go to the store that why most of them close there doors becausse of this madness Service and new Account People just picking up the phone they should close as well