New accounts

I would like to express my utter disappointment when I had contacted the New accounts department at Edcon 11/12/2017. I had recently app**** for an account and just needed to confirm that outstanding documents were received.

I had spoken to 3 very arrogant and unhelpful consultants namely: Vulelo, Sbongile and Daphney. No telephone etiquette at all, no customer service s****s, forget the fact that they were speaking to a potential new customer. I have never in my life had such a bad experience with a contact center before. What a disappointment it is to deal with such consultants: they are degrading the name of Edcon and all other entities linked to them, they add no value what so ever from what I can see.

I strongly suggest that these guys go back to training, but then again you can`t force someone to change their ways.

I Certainly hope that someone else does not get to experience this poor service

Really disappointed customer