KG
Kevin G
1 reviews | Active since May 2015
23 Feb 2016, 13:25
NEW Account opening - terrible service
I had initially app**** online in November.<br> I followed up in store to be told I had a ITC problem.<br> I then paid for a ITC report reflecting i had no credit issue.<br> <br> I phoned Edcon customer care - new accounts and informed this. They asked me to send my ITC report, which i did.<br> <br> a few months later I visited the store - to be told to start a new application.<br> <br> I tried calling new accounts - they direct me to 5 different numbers, the number on the website - they say it is complaints, then apparently in store accounts and online is different. <br> I give up....terrible service in order to get business.....WOW.<br>
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Edcon's replyOfficial
24 Feb 2016, 10:04Hello KeanG,
Thank you for bringing this matter to our attention. We apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. We apologise again for any frustrations incurred. A reference number for the formal complaint logged on your behalf is as follows ***/GO.
Kind regards
Customer Experience Team
Call Centre: ***.
Thank you for bringing this matter to our attention. We apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. We apologise again for any frustrations incurred. A reference number for the formal complaint logged on your behalf is as follows ***/GO.
Kind regards
Customer Experience Team
Call Centre: ***.
Edcon's reply24 Feb 2016, 10:04
Official
Hello KeanG,
Thank you for bringing this matter to our attention. We apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. We apologise again for any frustrations incurred. A reference number for the formal complaint logged on your behalf is as follows ***/GO.
Kind regards
Customer Experience Team
Call Centre: ***.
Thank you for bringing this matter to our attention. We apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. We apologise again for any frustrations incurred. A reference number for the formal complaint logged on your behalf is as follows ***/GO.
Kind regards
Customer Experience Team
Call Centre: ***.