New Account Blocked

Evening,

I opened an Edgars account online and went to the store to fetch my card at Edgars Liberty Mall. When I tried to make a purchase, I was told that I couldn't and that the Account was blocked.

Customer care was called together with I think is the Risk department. I was told by someone that my ID was flagged. I've had the ID since 2012. The one before that was ****** in a Smash and Grab incident. I was told I need to get a new I D document.

My frustration is that I have NEVER had this problem before. Why suddenly do I need to prove beyond my ID Document that I am indeed who I say I am.