1 reviews | Active since Feb 2017

01 Jun 2017, 12:32

New Account Approved or Not????

<p>I app**** ONLINE for a new account (Jet)</p> <p>I did not receive any feedback, so I thought, ok, maybe the application did not go through. I went online yet again and started the application, only to be told I already have an account with them.</p> <p> </p> <p>Ok, no one let me know. So I phoned Edcon, told her the story, then she told me I have to go into the store to find out the status, if it was approved or not.. What is the point of ONLINE applications?</p> <p>Is it so difficult to just send me an email giving me the status??</p> <p>I live 60km from the closest Jet, now I have to drive all the way there, get there and maybe the account was not even approved??</p> <p>If it is approved, I arrive there and then I dont have the necessary documents to complete the application??</p> <p>Oh and I dropped the phone, the got "a call back" which was immediately dropped when I answered. </p> <p>You want your bosses to see that you "phone me back"? Which you actually did, but with no intention to further assist me.</p> <p> </p> <p>Send an email! Send an sms! Give a call!</p> <p>Dont leave people hanging</p>

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Replies (1)
Edcon
Edcon's reply02 Jun 2017, 12:20
Official

Thank you for making contact with us.

Please be advised your Jet account application was declined due to minimum criteria points that were not met.

Please find below reference number for this query:

***/GO

Should you need any further assistance please do not hesitate to contact us on the number below.

Kind regards,

Customer Experience Team.

Call Centre: ***