SN
Siyanda N
1 reviews | Active since Feb 2014
14 Apr 2015, 16:30
New account
On the 26th of March I went to an Edgars store @ mall at carnival and initiated a process to open an account.I gave the consultant all correct information,he informed me that I should receive an sms within 24 hours.2 days after i recieved a call from a Gloria stating that she is an edcon employee from new accounts asking me to email or fax my bank statement,which I did the very same day.Seeing that I received no further communication I went further to call the call centre to find out the progress of my application.I was then notified that my application was declined because I had sent in bank statements that had no bank stamp.I then made statements that had a bank stamp available to the store and requested the fax them on my behalf.Again after receiving no response I called the call centre and was told that the store had faxed incorrect persons statements.To date I have made countless daily calls to both the store,the Durban and Johannesburg call centre,(phone bill as proof)I have faxed and emailed my bank statements more than 10 time(With a paper trail),but still to date I have received no assistance,no communication or my application reviewed.The matter has not been resolved
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Edcon's replyOfficial
18 Apr 2015, 10:50Hello sHndaba1,
We would like to apologise for the overall experience, we understand the frustration for making countless calls for your new account application and up to date your concerns remain unresolved, for that we would like to apologise. Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly.
As per our telephonically discussion kindly note that the new accounts department manager will investigate and upon findings feedback will be given to you shortly.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
We would like to apologise for the overall experience, we understand the frustration for making countless calls for your new account application and up to date your concerns remain unresolved, for that we would like to apologise. Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly.
As per our telephonically discussion kindly note that the new accounts department manager will investigate and upon findings feedback will be given to you shortly.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,
Edcon's reply18 Apr 2015, 10:50
Official
Hello sHndaba1,
We would like to apologise for the overall experience, we understand the frustration for making countless calls for your new account application and up to date your concerns remain unresolved, for that we would like to apologise. Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly.
As per our telephonically discussion kindly note that the new accounts department manager will investigate and upon findings feedback will be given to you shortly.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
We would like to apologise for the overall experience, we understand the frustration for making countless calls for your new account application and up to date your concerns remain unresolved, for that we would like to apologise. Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly.
As per our telephonically discussion kindly note that the new accounts department manager will investigate and upon findings feedback will be given to you shortly.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,