Negligence by Edcon Cellphone Insurance

I took my phone to repairs bcz the screen cracked, It came back after a week, but I took it back again bcz the screen was not working,The phone kept on redialling ,on the 1st of April I got a call from Finrite consultants asking for the password I gave them, Sinoxolo from Mdantsane Edgars has been very helpful on following up and assisting me ,but every time he calls them they ask the same password, I really do not know how long I must give the same password to them,I don't understand how long I must wait, what's annoying is them asking the same question every time, like how many times must we give the password in order for them to start repairing the phone, and I paid the access fee , I hope I wont be charged bcz I took the phone in within 2days after it came back still not working.<br> <br> Compliments to Sinoxolo for being helpful and consistent-Mdantsane Edgars<br> <br> Khanya Mkabe