1 reviews | Active since May 2018
Neglecting New Customer Applications
I have assisted my mother in law a few weeks ago with her application to open an account with Edgars. Maria Magdalena Elizabeth ID ***. She is on an old age pension from Sassa. She was notified to submit ID and bank statements, i advised the consultant that my mother in law does not have bank statements but i can go to Sassa and request a payment statement, i discussed this with the consultant because my mother in law can hardly speak proper english, i e mailed the Sassa statement along with the ID copy 3 times and since no correspondence no communication from your financial services, i have sent numerous e mails trying to find out the status of this application with no response back, please can anyone assist
Thank you for making contact with us regarding your mum's application.
Kindly note that we will liaise with our new accounts team and feedback will be provided regarding the application as the requirements are 3 months' bank statements.
Your ***/GO
Kind regards
Edcon Customer Experience Team
***
Best regards,
Thank you for making contact with us regarding your mum's application.
Kindly note that we will liaise with our new accounts team and feedback will be provided regarding the application as the requirements are 3 months' bank statements.
Your ***/GO
Kind regards
Edcon Customer Experience Team
***
Best regards,
We were told that we can submit the Sassa Statement which shows 6 months of payouts which we did submit, its a Statement direct from Sassa showing 6 months of payouts, why are you declining this application as the Sassa statement is just as good as any other bank statement showing funds, my mother does not understand this as a few of her friends have accounts with Edgars, i want you to call me and explain to me why you refuse to have her as a customer.
We were told that we can submit the Sassa Statement which shows 6 months of payouts which we did submit, its a Statement direct from Sassa showing 6 months of payouts, why are you declining this application as the Sassa statement is just as good as any other bank statement showing funds, my mother does not understand this as a few of her friends have accounts with Edgars, i want you to call me and explain to me why you refuse to have her as a customer.