Need Full Refund & account closed

<p>Hi there,</p> <p> </p> <p>Compliments of the New Year, all the best for 2017!!</p> <p> </p> <p>I am having issues with Edgars @ the moment. my wife purchased items last year and not all were delivered. These were purchased @ Boardmans using an Edgars card. However Ryan from Boardmans contacted us via mail to say there was no stock on all items and we would get a voucher also with the equivalent money paid back.</p> <p> </p> <p>This was done (only showing on December statement but they are not responding to the rest of what they owe and closing the account - they are only deducting) I enquired several times about it until I called someday and spoke to one lady who promised to get it done in 3-5 days. There was a point whereby they were contacting me daily to say they need their monthly payments and when I asked about my credit I was sent from pillar to post.</p> <p> </p> <p>Furthermore now they are sending me statements reducing that amount they owe, when I advised that they should credit my card or I walk in the store obtain items equivalent to that and close that account immediately after but up to now there has been no action.</p> <p> </p> <p>They take the initiative to send mails for me to submit my latest payslip etc but do not respond to my request of giving me back the money or equivalent. I have attached their latest letter - and below are mail trails (one from Ryan and one from the lady @ Edgars.</p> <p> </p> <p>All I need is for them to refund me my full amount or I walk in store and obtain the equivalent - (the total amount due was paid all @ once and they were suppose to close the account immediately with no charges what so ever as all the amount due including interest was settled - thanks!</p> <p>IMMEDIATE BELOW IS COMMUNICATION WITH EDGARS</p> <p>ood morning Mr Chimbwa</p> <p> </p> <p>Hoping this email finds you well.</p> <p> </p> <p>Kindly be advised that refund has been send to the bank for processing it will take 3 to 5 working days to reflect on your account.</p> <p> </p> <p>Thank you</p> <p> </p> <p> </p> <p>Kind Regards</p> <p> </p> <p>Lerato Lekhelebana</p> <p>Customer Experience | Regional Credit Office JHB | Edcon Financial Services</p> <p>Telephone ***</p> <p>Email ********** <p> </p> <p> </p> <p>This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/ Disclaimer or from the Group Secretary on (011) ********** .<br /> The disclaimer also provides our corporate information and names of our directors as required by law.<br /> The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.</p> <p> </p> <p> </p> <p>This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/ Disclaimer or from the Group Secretary on (011) ********** .<br /> The disclaimer also provides our corporate information and names of our directors as required by law.<br /> The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.<br /> <br /> P Please consider the environment before printing this email and/or any related attachments<br /> edcondisc <br /> <br /> <br /> <br /> <br /> Tafadzwa Chimbwa <br /> 10/31/16<br /> <br /> <br /> to Lerato <br /> <br /> Hello Lerato,</p> <p>Thanks for letting me know.</p> <p>I was in meetings when someone tried calling from your side.</p> <p>Kindly be advised that it's the 2nd item on that screenshot attached (Russell Hobs cutlery), it's unit price and vat.</p> <p>Had spoken to some lady last week who was saying it is around R300.00.</p> <p>The rest of the amount that will be outstanding will be paid by monthend - and requesting the account to be closed - thanks!</p> <p><br /> <br /> Attachments area<br /> <br /> <br /> <br /> <br /> Tafadzwa Chimbwa <br /> 11/16/16<br /> <br /> <br /> to Lerato <br /> <br /> <br /> <br /> <br /> <br /> <br /> Hi Lerato,</p> <p>Hope you are well..</p> <p>This has not been actioned, may I ask why? R1464.45 was paid to settle the amount last week. Now there's over R100 due? Please refund me and close that account by end of the week. I can get items equivalent to my credit.</p> <p>I need feedback by COB please? - Thanks!</p> <p><br /> <br /> <br /> <br /> <br /> Tafadzwa Chimbwa <br /> 11/16/16<br /> <br /> <br /> to Lerato <br /> <br /> <br /> <br /> <br /> <br /> <br /> Hi Lerato,</p> <p>Am I going to get feedback on this please? - Thanks!</p> <p><br /> <br /> <br /> <br /> <br /> Tafadzwa Chimbwa <br /> 11/17/16<br /> <br /> <br /> to Lerato <br /> <br /> <br /> <br /> <br /> <br /> <br /> Hi Lerato,</p> <p>Am I going to get feedback on this one perhaps?</p> <p><br /> <br /> <br /> <br /> <br /> Tafadzwa Chimbwa <br /> 11/21/16<br /> <br /> <br /> to Lerato <br /> <br /> <br /> <br /> <br /> <br /> <br /> Hello Lerato,</p> <p>Please note if I do not receive feedback on this by tomorrow midday I am writing to Hello Peter. You guys have sent my name to ITC but cannot do a simple credit. Thanks!!!</p> <p><br /> <br /> <br /> <br /> <br /> Tafadzwa Chimbwa <br /> 12/7/16<br /> <br /> <br /> to Lerato <br /> <br /> Hi Lerato,</p> <p><br /> Hope you are well..</p> <p><br /> Is this going to be done or not? - please get back to me by the end of the week???????</p> <p>....................</p> <p><br /> Best Regards</p> <p> </p> <p>IMMEDIATE BELOW IS COMMUNICATION WITH RYAN FROM BOARDMANS</p> <p>BDM ********** 06<br /> <br /> Inbox<br /> x<br /> Work<br /> x<br /> <br /> <br /> <br /> <br /> Ryan Wentzel <br /> 4/12/16<br /> <br /> <br /> to me <br /> <br /> <br /> <br /> <br /> <br /> <br /> Dear Tafadzwa</p> <p> </p> <p>Thank you so much for shopping with us at Boardmans. We’re delighted to have you as our customer.</p> <p> </p> <p>We regret to inform you that we are out of stock on the items that you purchased.</p> <p>Russell Hobbs White Butter Cloche<br /> Russell Hobbs Stainless Steel 24 Piece Hanging Cutlery Set<br /> </p> <p>Please note that we will refund your account accordingly .</p> <p> </p> <p>We sincerely regret this happening and would like to remind you how much we appreciate your continued support. Please accept this R200.00 online gift voucher (Online only) as a token of our appreciation. We’d love for you to keep shopping with us.</p> <p> </p> <p>Voucher code is 4TBOB5. Please enter the voucher code when checking out to activate the discount.</p> <p> </p> <p>Please note that the voucher expires on 30 April 2016</p> <p> </p> <p> </p> <p> </p> <p>Regards,</p> <p>Boardmans Online team</p> <p> </p> <p>This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/ Disclaimer or from the Group Secretary on (011) ********** .<br /> The disclaimer also provides our corporate information and names of our directors as required by law.<br /> The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.<br /> <br /> P Please consider the environment before printing this email and/or any related attachments<br /> edcondisc <br /> <br /> <br /> <br /> <br /> Tafadzwa Chimbwa <br /> 4/13/16<br /> <br /> <br /> to melenie.mushan., Ryan <br /> <br /> <br /> <br /> <br /> <br /> <br /> Hello Ryan,</p> <p>Thanks for getting back to me.</p> <p>Is it possible to credit to the boardmans account specifically? - Will use the voucher before it expires - for now please may deliver what you have? - thanks!</p> <p><br /> <br /> <br /> <br /> <br /> 1melenie . <br /> 4/13/16<br /> <br /> <br /> to me <br /> <br /> <br /> <br /> <br /> <br /> <br /> thanks, noted<br /> <br /> <br /> <br /> <br /> <br /> Tafadzwa Chimbwa <br /> 4/16/16<br /> <br /> <br /> to Ryan, 1melenie <br /> <br /> <br /> <br /> <br /> <br /> <br /> The order was delivered thanks - there was no cutlery set only - rest of items were there and invoice still shows all items/even online.</p> <p>Now I need to order using the remainder and the voucher - please advise how I should proceed online as this will require specific form of payment - thanks</p> <p><br /> <br /> <br /> <br /> <br /> Tafadzwa Chimbwa <br /> 5/25/16<br /> <br /> <br /> to Ryan, 1melenie <br /> <br /> Hello Ryan,</p> <p>Hope you are well...</p> <p>Edgars advised the credit was not done - kindly provide a copy of the credit please?</p> <p><br /> <br /> <br /> https://s3-us-west-2.amazonaws.com/hp-cdn-01/uploads/contact/attachments/contact_qg1wtYwSot6VdODYDHKx.png</p> <p> </p>