mystery for more than a month

<p>My name is Carmen Roberts and I have been trying to sort an “Edcon Account” mystery for more than a month now. I have a joint card with my husband, my personal account has not been in use for several years.</p> <p>However in February this year I decided to re-activate my own account. The problem started when I made the first payment in March, I asked the teller to check before I paid if it was the dual card or my own. He assured me it was my personal card. I paid an amount of R576.26 on 26 March. A few weeks later I get an sms stating that I am in arrears with the exact amount that I had paid. I called the Edcon enquiry nr they said I had to go to the store & sort it. I went to the store, they in turn said I needed to email my proof.</p> <p>After doing this, I made another payment in April for R400 (6 April) Again I get an sms stating that I am in arrears with R970.</p> <p> </p> <p>I sent my proof of payments to both Durban & Jhb accounts and neither has been able to solve my query.</p> <p>I spoke to Lerato Ngwenya in Jhn and I was emailed by Leone Manneson from Durban.</p> <p>Somehow my husband’s account has been linked to my account. It does not matter which card I use, his account is paid. Is this really so difficult to understand ? Why would he pay his account twice each month ?</p> <p>I don’t see how I can be in arrears with an account that I pay each month.</p> <p>I really do not know how else to explain this, in any other way. How on earth can I keep on paying if the mistake is not fixed ?</p>