1 reviews | Active since Mar 2015
my husband sent me to reurn a cell phone.
My husband purchased a cell phone from the Edgars branch in Vangate Mall Cape Town on sunday 15th March then he told me to return the phone yesterday 16th March. The consultants never explained to us that we will not be able to return the phone if we did not want it no more. All she said was \ name surname contact details and sign here". Then yesterday I took the phone back and I was shocked at how I was treated and I felt victimised . My query was handled loudly for the whole store to hear I was never embarrassed and belittled like this in my life. Attacked by three of your staff members. Ru***yah the manager was the worst turned her back on me walked away minutes later she sent someone else to deal with me. She is a rude lady no regard for customers and has no politeness. This phone had to be returned because it freezes when online I explained this to them. Edgars Vangate does not have wifi how could they know that it was freezing. And because of affordability we will not be able to keep this phone. I do not understand why they will not take phone back. Anything bought should be able to be returned. """
Thank you for taking the time and allowing us the opportunity to address your concerns in-store. We can understand how disappointed you are. Please note that the mobile handset has 7 days guarantee and up to 24 months warranty. This means that if you experience any technical difficulties with the phone it can be returned to the store for further assessments and can be exchanged to a new one should there be any technical difficulties.
However after 7 days the guarantee lapse and the store can only act as a facilitation point only (This means that the store can assist with booking the phone for repairs and all costs will be incurred by the customer). The final decision whether to issue a new phone or not is with the supplier and not the store. The phone may take up to 14 days at the repair centre, this means that it can be delivered back to store with full technical report and this can happen on or before the 14 days.
The cellphone cannot cannot be returned just because the customer does not like it.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in-store. We can understand how disappointed you are. Please note that the mobile handset has 7 days guarantee and up to 24 months warranty. This means that if you experience any technical difficulties with the phone it can be returned to the store for further assessments and can be exchanged to a new one should there be any technical difficulties.
However after 7 days the guarantee lapse and the store can only act as a facilitation point only (This means that the store can assist with booking the phone for repairs and all costs will be incurred by the customer). The final decision whether to issue a new phone or not is with the supplier and not the store. The phone may take up to 14 days at the repair centre, this means that it can be delivered back to store with full technical report and this can happen on or before the 14 days.
The cellphone cannot cannot be returned just because the customer does not like it.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***