My fifth Hello Peter complaint as well as 28 emails - no assistance from Edcon

Going into the SIXTH month of this complaint AND ME TRYING TO MAKE CONTACT WITH AN ACCOUNTS MANAGER:

Since March of this year I have been trying without success to be put in touch with a SENIOR account manager who can address the issue I have with the fact that I unknowingly signed for a Jet Club Membership 3 years ago after DECLINING the offer. In three years I received ZERO correspondence from the Jet Club indicating that I was a member - nor did I receive any Edgars account statement during that period despite twice changing my details in store. I only discovered the Membership after begging a call centre operator to change my details and immediately upon receipt noted the Jet Membership which I queried immediately

Here are some statistics relating to my complaint showing how difficult it is to seek resolution or speak to a manager:

• Number of emails I have sent 27 • Number of telephone calls I have made 13 (Number of times cut off after holding forever - at least 4) • Number of visits in store 3 • Number of Hello Peter complaints - 5 • Amount of time wasted on the above: Unknown!

NO ONE in this entire organisation has the power to escalate my complaint or the manager's are incapable of responding to calls and emails.

I have been in store and settled the entire outstanding balance on my account (excluding the Jet Club Fees) in the hope that the fees (For a membership I neither wanted NOR used) can be reversed and I can finally close the account for once and for all. This amount (R900+) continues to attract interest since March of this year while no one is able to address the problem I have.

IE: being told to sign a tiny keyboard as a routine part of my transaction without being informed that I was signing for a Jet Club Membership which I was then never notified of...

Had anyone bothered to notify me in THREE YEARS that I was part of the Jet Club I would have immediately requested a stop.