1 reviews | Active since Feb 2015
MY CREDIT BALANCE DUE KEEPS ON INCREASING
I am a student who has a credit account with EDGARS, for the past year i have been striving to pay my credit balance, since i don't want to have a bad credit history. , i had a balance due of less than R1000, and I have been paying R250.00 every after 2 months but i was surprised by my receipt reflecting a balance of R1698.69 today after i made a payment. i went to consult and i was told i have joined 1.PARENTAL FUNERAL INSURANCE - R37.50, 2. FAM ACCIDENT ISURANCE- R38.25, 3.HOSPITAL CASH BACK INS -61.00, 4. PERSONAL FUNERAL INSURANCE -R45.13.Which TOTALS to 181.88 EVERY MONTH.<br> Edcon firstly i don't remember myself SIGNING any contract/ Telephonically agreeing to any sort of contract stipulating that in want a Funeral policy or whatsoever, <br> Secondly, i do not have PARENTS, so i am surprised which Parent Funeral Insurance i am paying for, and whose details did they provide upon filling that form?<br> Thirdly Edcon im finishing my Finance Qualification this semester and it will be difficult for me to be employed in a financial service industry. Please i need you to Credit the money that you have been Deducting from my account and close off the Damn account.
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. As per our telephonically discussion kindly note that your concerns regarding the financial services enrolled in your account without your consent has been escalated to our accounts management directly for further investigations feedback will be reverted back to you shortly.
Your reference number is : ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. As per our telephonically discussion kindly note that your concerns regarding the financial services enrolled in your account without your consent has been escalated to our accounts management directly for further investigations feedback will be reverted back to you shortly.
Your reference number is : ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
