FS
Funke S
1 reviews | Active since Oct 2012
29 Jan 2015, 12:04
My chances of owning a house ruined.
i had an account with Jet, which i paidoff and close in 2013, i was trying to apply for a bond when i was told that some banks has declined because i skipped jet payment in the last 6 month. i called the call centre 2 times and i was told they will send me a letter that says i have paid and close the acount and ever since today i havent received the letter, yesterday i called the call centre again i was amde to hold as the person who was helping me was escallating the issue to the manager, i was told the manager promissed that i will get my respond before 5 yesterday the 28/01/2015 which even now i havent received. I have run out of option, i dont know anymore what to do.
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Edcon's replyOfficial
30 Jan 2015, 13:48Hello fhulu***,
Thank you for bringing this matter to our attention, we must apologise for any in convenience caused to you. Kindly note as per our telephonically discussion that the accounts department manager will investigate and upon findings feedback will be given to you shortly. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for any in convenience caused to you. Kindly note as per our telephonically discussion that the accounts department manager will investigate and upon findings feedback will be given to you shortly. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Edcon's reply30 Jan 2015, 13:48
Official
Hello fhulu***,
Thank you for bringing this matter to our attention, we must apologise for any in convenience caused to you. Kindly note as per our telephonically discussion that the accounts department manager will investigate and upon findings feedback will be given to you shortly. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for any in convenience caused to you. Kindly note as per our telephonically discussion that the accounts department manager will investigate and upon findings feedback will be given to you shortly. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***