zN
zama N

1 reviews | Active since Apr 2015

10 Nov 2015, 09:10

My account still not updated.

I am so disappointed and angry. I have been having back to back communication with Brenda Gumbi, Nompumelelo Ndlovu,Portia Kolobe, Yvonne Mashiya. All of the agaents have been requesting my ID number everyday still no feedback. I am tired of sending emails back and forth I would rather let the credit ombudsman have my query sorted out. My Edgars account was last update last year February, who does that???<br> <br> Please do not bother to send me any emails if you will not be able to sort out my problem.<br> <br> I am disgusted at the level of customer service I have received from you guys. I will never recommend anyone to open an account with any of the Edcon group stores. Poor Client service!!!!!!

0
Replies (1)
Edcon
Edcon's reply10 Nov 2015, 14:19
Official
Hello zamarh,


As discussed telephonically we would like to confirm that your query has been escalated to our regional credit office for credit update purposes. Upon resolution direct feedback confirming resolution will be provided to you within the next 48 working hours.

Please find below reference number for this query:
***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards
Edcon customer experience ***