SM
Serusha M
1 reviews | Active since Jun 2012
29 Feb 2016, 15:35
MY 50TH COMPLAINT AND STILL NO JOY
I have been complaining to the online customer services for ages now regarding my online order where I did not receive some items and requested a refund, up till today, nobody gives me feedback and i still haven't seen a credit. The Edcon group could be seen as ******* for just taking my money and not delivering the goods. they would probably reply to this complaint and apologise and say they will attend to the matter but will still do nothing. We have resorted to not shopping at Edgars stores and shop elsewhere where we get better quality stuff and good service/..
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Edcon's replyOfficial
01 Mar 2016, 10:52Hello SERUMOODLEY,
We thank you for bringing this matter to our attention. Service is a priority to us and we must apologize for this lapse in service. We have escalated the follow up on the refund request to the Ecommerce team to action accordingly ad advice further. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter.
Kind regards,
Customer Experience Team
Call Centre: ***
We thank you for bringing this matter to our attention. Service is a priority to us and we must apologize for this lapse in service. We have escalated the follow up on the refund request to the Ecommerce team to action accordingly ad advice further. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter.
Kind regards,
Customer Experience Team
Call Centre: ***
Edcon's reply01 Mar 2016, 10:52
Official
Hello SERUMOODLEY,
We thank you for bringing this matter to our attention. Service is a priority to us and we must apologize for this lapse in service. We have escalated the follow up on the refund request to the Ecommerce team to action accordingly ad advice further. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter.
Kind regards,
Customer Experience Team
Call Centre: ***
We thank you for bringing this matter to our attention. Service is a priority to us and we must apologize for this lapse in service. We have escalated the follow up on the refund request to the Ecommerce team to action accordingly ad advice further. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter.
Kind regards,
Customer Experience Team
Call Centre: ***